DS Online Store
The DS Concierge Team are available 8am-8pm Monday/Friday and 10am-4pm Saturday/Sunday/English Bank Holidays.
Please call on 0800 996 1953 or Email: email@example.com if you have any further questions.
Our network of UK Retailers will also be happy to assist.
Click here to discover and experience the DS Virtual Showroom where our product presenters are available to take you on a guided tour of selected DS models.
Available between 1-9pm daily, 7 days a week. If our presenters are engaged or offline, you can schedule an appointment to suit you.
If you’re looking part exchange your current vehicle, we can provide you with an estimated valuation to assist you with your vehicle search.
Our network of DS Retailers are also available to advise you.
There are a number of finance options available to purchase a new DS.
You can only order online using Personal Contract Purchase (PCP) finance, this allows you to adjust parameters to suit your needs. For example, you can set a preferred deposit, mileage and agreement duration.
If you are interested in other finance options, click here, our netw ork of DS Retailers are also on hand to support your purchase.
You can check your finance eligibility online using our soft search function.
To do this, select the vehicle and offer you’re interested in, continue online until you reach the PSA Finance section.
Here you can choose between soft search or a full finance application.
Once you’re happy with vehicle selection and have successfully applied for finance, you can confirm your vehicle order online.
A member of the DS Concierge team will then be in touch to confirm your order and ensure everything is processed correctly.
On this website, you are able to review our offers and personalise an offer to suit your needs and if you would like you can continue to order online.
You can personalise an offer by configuring the car for example choosing from the available paints, engines, interior trims and options.
You can personalise the finance settings by adjusting the term, mileage and cash deposit levels. Please note that currently this website only offers the ability to order online with Personal Contract Purchase (PCP) finance through PSA Finance UK Limited. However other finance options are available and you can discuss these with any of our DS retailers.
Once you have personalised the offer to suit your needs, you can choose to continue to order online, save it so you can review it later or send us a request for assistance and we'll get in touch to help.
If you would like to order online you will need some key pieces of information in order to complete the process. You will need to have handy your driving licence, bank information and employment details. This information is required to apply for finance.
The online process can take between 20-30 minutes and there is help available along the way via phone, email or live chat.
Our Retailers are now open across the UK, please contact your local Retailer to check when your vehicle will be available and make a collection appointment.
During your online journey, we will show you an indicative lead time to build one. However, we do have stock of certain vehicles and may be able to offer you an earlier handover if that is convenient.
If you need a very quick delivery, please contact us and we can explain what vehicles are currently available. Or you can always contact our network of DS retailers.
If you currently own a car you may want to part exchange this for a new vehicle.
On this website, we are able to give you an estimated valuation for your current car for guidance purposes only.
However, our network of DS retailers will be able to assist you further with your current car and, after inspection, give you a firm valuation for your current car.
You may use our website to configure your car online, apply for PCP finance from PSA Finance UK Limited (“PSAF”) and, if your finance application is approved, order the vehicle from a DS retailer.
You may also get an estimated valuation for your current car.
The online order process is just one of the ways by which you can configure the car you want and submit your order request. If you do wish to order a vehicle but do not wish to apply for PCP Finance from PSAF, or do not wish to use the online process, please visit your local retailer who may help you.
To order your car, you must be over 18 to apply and it is subject to status. PSAF may also require a guarantee. Other terms and conditions will apply.
Before submitting your order, you will be asked to complete an application process to verify your identity and complete a credit assessment.
You will need to provide certain information about you and answer questions to our satisfaction. If your application is declined or cannot be processed by PSAF, you will be sent an email with further details. If your application is successful, you will then be able to complete your order online. When your order is nearly ready you will be directed to a website operated by PSAF in order to review and sign the relevant contractual documentation.
The DS website provides an online order process to enable you to arrange finance with PSAF (which will require you to be directed to a PSAF website) and, if accepted, place an order for a new car with a DS authorised Retailer (your “Retailer”) who will supply your new car to you. You may collect your new car from your Retailer free of charge.
Where you order a new car using a finance package on this website, DS and your chosen retailer act as the credit broker in respect of the finance agreement, and PSA Finance UK Ltd (“PSAF”) is the lender.
Our website can be used to order vehicles for delivery in England, Scotland, Wales and Northern Ireland, by customers with a valid and up to date Great Britain driving licence. Unfortunately, PSAF is unable to accept applications for PSAF finance packages if you hold a Northern Ireland driving licence.
Please note that you will not be able to complete the checkout process between the hours of midnight to 7am. This will not restrict or limit your ability to save configurations or access your DS account during this time.
When placing an order using our website your order will be acknowledged online but will not be completed until the steps below have been completed. We will assign a reference number to your order and tell you what it is in your order acknowledgement. Please be prepared to tell us the reference number whenever you contact us about your order.
Your chosen finance package is subject to these terms and conditions and the terms of your finance agreement with PSAF
You may also be required to complete the necessary documentation at your Retailer's premises or sign the documents through a digital signing process.
Completion of your order handover of your new car is conditional on you signing your finance agreement to PSAF where a finance payment option has been chosen.
By signing the finance agreement you are making an offer to enter into the finance agreement. PSAF’s signature of the finance agreement does not constitute acceptance of your offer. PSAF’s acceptance of your offer to enter into your chosen finance package will take place after you have signed your finance agreement and provided all documentation requested by us and/or PSAF (PSAF will determine if the documentation is completed to its satisfaction and we and/or PSAF will contact you if there are any issues) and PSAF has confirmed acceptance to you.
Once PSAF has confirmed acceptance of your offer, a contract will be formed between you and PSAF for the finance and use of your new car.
For Cash and Finance Purchases
If your order cannot be accepted for any reason; we will inform you of this and let you know of any other ways by which you can obtain your new car.
Personal Contract Purchase (PCP) from PSAF
PCP is a personal contract purchase finance agreement which you enter into with PSAF and under which you can obtain your vehicle with a deposit [paid directly to the retailer], make monthly payments to PSAF for an agreed period of time (25, 31, 37 or 48 months), with an option (but no obligation) to make a final “balloon” payment to PSAF in order to purchase the vehicle at the end of your finance agreement term.
At the end of your finance agreement term you have three options.
• return the vehicle to PSAF with nothing more to pay (subject to excess mileage and/or damage charges);
• purchase the vehicle by paying what PSAF agreed it would be worth at the beginning of your finance agreement (the ‘optional final payment’) plus any option to purchase fee; or
• part exchange the vehicle for another vehicle.
The amount of the monthly payment to be paid by you under your PCP finance agreement will be determined by the size of the deposit that you provide (which can range from 0 – 40% of a vehicle’s purchase price), the term of your finance agreement, the mileage which you anticipate driving during the term of your finance agreement and the ’optional final payment’ for the vehicle. The ‘optional final payment’ is forecast by PSAF at the start of the finance agreement and relates to the anticipated value of the vehicle at the end of the finance agreement term.
When you order a vehicle through our website, you will be provided with information about the price of your vehicle at different stages of your online journey.
At the start of your journey, the price displayed against your selected vehicle will be the DS Online Store price which is the “OTR price” (Manufacturer’s Recommended Retail Price) with any DS Online Store discount already applied. All information and prices correct at time of publication, but are subject to change at any time without prior notice (which may occur as a result of matters including, but not limited to, any changes in legislation and/or any changes by the government). Please see our Prices and Specs brochures or contact your local Citroën Retailer for the most up-to-date prices and specification details for all models.
As you continue through your online journey, you will have the option to personalise your selected vehicle. If, through the course of this process, you adjust certain accessories or add extras to your selected vehicle, the price of such accessories or extras (fully fitted) will be adjusted accordingly. Should you wish to add accessories or extras to your selected vehicle which are not available on our website, please contact us or your local DS Retailer.
As you continue through your online journey you will be asked to choose your preferred DS Retailer from participating Retailers. They may offer a further discount to the DS Online Store Price, so the price set out in your order summary may be less than the price displayed at the start of your online journey.
The vehicles available to order through our website are from our current manufacturable range, and may be built to order according to your specification.
The images of the vehicles and the size and dimension icons and indicators on our website are for illustrative purposes only. Although we have made every effort to display the sizes and colours of our vehicles, accessories and trim accurately, we cannot guarantee that your PC, laptop, tablet or phone will display the sizes or colours accurately to reflect the actual size or colour of the vehicles. Your new vehicle may vary slightly from those images.
If you wish to make a change to your vehicle after placing your order, please contact the DS Concierge Team or your chosen DS Retailer as soon as possible. We will aim to respond within 2 working days of receipt of your request to change your order. Please note that it may not be possible to make your requested change where this would impact on the price of the vehicle and affect your finance agreement.
If your requested change is possible, we [or your retailer] will let you know of any changes to the timing of handover or anything else which would result from the change. We will ask you to confirm whether you wish to go ahead with the change within 1 working day of our response to your request to change your order. If we do not hear from you, we will proceed with your original order, without the change.
If we cannot make the change or the consequences of making the change are unacceptable to you, we will contact you to advise you of your options.
We may, from time to time, make minor changes to our vehicle specifications to implement small technical adjustments. We will not make any significant changes to your vehicle unless we have told you about the changes or any delivery or collection date, and have obtained your explicit agreement.
Please note that if you change your order you may also need to change your finance package and finance agreement or obtain finance from an alternative source.
Please also note that if there is a change in your circumstances which may affect the finance agreement originally signed by you, PSAF reserves the right to terminate and issue a new finance agreement which recalculates the finance amount and/or varies the finance package available to you.
You may use our website to get an estimated and indicative valuation for your existing vehicle. This is calculated based on the information you supply through our Valuation Tool and using information
gathered from our Valuation partner Autobiz.
In order to get a valuation we will ask you to supply your registration number and current mileage. This information will be shared with our valuation partner.
Any estimate provided does not comprise an offer to purchase your vehicle by us, any retailer or PSAF and is not intended to be relied upon in respect of any application that you make for finance.
When you order a new vehicle online, you will see a date window indicating when your vehicle will be available for handover. When your new vehicle is nearly ready we'll get in touch to confirm your details, specific handover date, time and next steps.
Safe & Secure Handover adhering to UK Government COVID-19 Guidelines.
DS has requested that its authorised Retailers operate in strict accordance to the Government’s guidelines for deliveries.
Finally, and most importantly, if you or any member of your family are showing any symptoms of the virus we would ask you to rearrange the appointment with your Retailer – Your Retailer won’t be offended and are happy to rearrange at a time most convenient to you.
Collect from Retailer
Your preferred Retailer will coordinate an agreed handover date with you
You are required to provide your Retailer with proof of your identity and address when you collect your vehicle. Your Retailer will verify and make copies of these documents before your vehicle is released to you.
Your new vehicle will be your responsibility from the time you collect it from your Retailer's premises.
As you have agreed to finance your vehicle, you will not own the vehicle unless and until you decide to purchase the vehicle in accordance with your finance agreement with PSAF and PSAF has received payment in full. Please refer to your finance agreement for further details.
You will be the registered keeper of the vehicle and you are responsible for taxing, insuring and servicing the vehicle while you remain the registered keeper and you must ensure that you have appropriate insurance cover to drive the vehicle away.
If handover of your new vehicle is delayed by an event outside our control or the control of your Retailer then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract with PSAF and receive
a refund for any amounts that you have already paid in respect of your vehicle.
Please read the following text carefully.
If you change your mind about an order for a vehicle that you have placed online, you can cancel your order at any time before you sign the finance agreement or you sign the order for your vehicle which incorporates your Retailers terms and conditions (the “Retailer Terms”) (whichever is applicable).
Please contact us as soon as you change your mind about the vehicle or finance agreement (if appropriate). You will not be charged for the vehicle.
You cannot cancel the order after you have signed the finance agreement or the Retailer Terms and your rights are as set out below.
For any vehicle ordered online through a PCP finance agreement, you acknowledge that the finance agreement is a credit agreement.
You have the right to withdraw from your finance agreement within 14 days from the day after signing the agreement. If you exercise your right to withdraw, you must notify PSAF immediately in
writing or by telephone and you understand that you must repay to PSAF the amount of the credit under your finance agreement, plus interest at the rate specified in your finance agreement, within 30 days. Only if you do so will the vehicle become yours. You do not need to tell us why you have decided to withdraw and we will not ask you for your reason.
You have certain legal rights in connection with your purchase/financing of a new vehicle.
If, on handover of your new vehicle, you discover a fault or find that the vehicle does not meet the specification chosen by you on our website, you must report this to your Retailer who will discuss your rights and remedies with you. You should contact your Retailer as soon as possible since a delay in doing so might affect any remedy available to you.
You have legal rights if your Retailer refuses to deliver the vehicle or make it available for collection, or if they are late in delivering the vehicle to you, or making it available for collection by you (where you have told us before we accepted your order that delivery or collection on the Confirmed Delivery Date was essential). You can give your Retailer a new deadline for delivery (which must be reasonable), or you can cancel your order and reject the vehicle. If the vehicle has been delivered to you, you must either return it in person to your Retailer , or allow them to collect it from
you. Your Retailer will pay the costs of collection.
If we do not comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching any term or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time
the contract is made, both we and you know it might happen, for example, if you discuss it with us before you place your order.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors; for fraud or fraudulent misrepresentation; for breach of your consumer rights in relation to the vehicle.
We only supply vehicles for domestic and private use. If you use your new vehicle for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
You agree that you will only access our website for the purposes set out in these terms and conditions, and you agree that you will only access our website for the purposes set out in these terms and conditions, and our Acceptable Use Policy. You may only use our website for lawful purposes.
Your DS account
Where you create a DS account, you will be asked to provide a user name and password. This will allow you to access and/or change your saved vehicle and/or finance configurations and update or change your personal details. You must keep the password secure and must not share it with any other person. We are not responsible for any misuse of your DS account where you have
caused your username and password to be known by another person.
You must tell us as soon as possible if you think your password has been shared or your DS account has been accessed without your authority. We may disable your account immediately if we know of or suspect any misuse.
Where you order a vehicle through our website and you have chosen the finance payment option, PSAF will use the information you provide us with to vehiclery out identity checks and confirm you are who you say you are. This will include searching information held by credit reference agencies and the electoral roll to verify your identity and the information you provide. PSAF will ask you
for information only known to you to confirm your identity and compare your answers against the records we search against.
If PSAF cannot verify your identity through these methods, you will only be able to order a vehicle on our website with a cash purchase payment option. If this isn't what you want your local Retailer may be able to help you further with your order.
PSAF or representatives will also carry out credit checks and/or search your credit file, and will ask for your consent to this. We will only use licensed credit reference and/or fraud prevention agencies who will keep a record of the search and your application.
If you apply for a finance package but are unsuccessful this may affect your credit rating and/or credit score. If you are unsuccessful PSAF will confirm the name and contact details of the agency where we obtained our information and we may pass your details to PSAF. We may contact you to discuss other finance options or refer you to another credit broker (a Retailer) who may discuss other finance options with you.
You shall not provide false information or data including false names, addresses and/or contact or payment details or engage in any unlawful activity in connection with our website and/or your order for a new vehicle or the part exchange of your existing vehicle.
If we or PSAF reasonably believes your order or information or data provided by you is fraudulent or you have otherwise violated any applicable law when placing your order or using our website, even if PSAF has accepted your order, PSAF reserves the right to cancel it and in such circumstances, PSAF reserves its right to terminate any contract with you. PSAF may also tell fraud prevention agencies about your fraudulent application and share the information you provided with them.
Where you place an order via our website, our live chat agents will be available during the hours of 8:00am and 8:00 pm on weekdays and 10.00am to 4.00pm on Saturdays and Sundays (including bank holidays) and telephone agents will be available during the hours of 8:00am and 8:00 pm on weekdays and 10:00am to 4:00pm on Saturdays and Sundays on 0800 996 1953 (including bank holidays) to assist you with any questions or comments about the vehicles, finance packages, ordering, and part exchange or delivery process. Please note that these services may be provided by our sub- contractors.
If you have a query or complaint about our website or in respect of any aspect of the ecommerce journey please contact our Concierge team at DS Automobiles UK, Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND.
Any queries or complaints that relate solely to your finance agreement should be addressed in the first instance to PSAF.
We may transfer our rights and obligations under these terms to another organisation.
If a court finds part of these terms and conditions illegal, the rest will continue in force.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and
Even if we delay in enforcing these terms and conditions, we can still enforce them later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breach of any of these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Any changes we may make to these terms and conditions in the future will be posted on this page and, where appropriate, notified to you. The new terms and conditions may be displayed on-screen and you may be required to read and accept them to continue your use of our website and/or your DS account.
These terms and conditions are governed by English law and you can bring legal proceedings in respect of these terms and conditions in the English courts. If you live in Scotland you can bring legal proceedings in respect of these terms and conditions in either the Scottish or the English courts.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we or PSAF have handled any complaint, you may want to contact the alternative dispute resolution providers we use.
You can refer a dispute to Motor Codes Limited (“Motor Codes”). Further details can be found at https://www.themotorombudsman.org/ or alternatively you may wish to contact
their advice line on 0345 241 3008. Where the dispute relates to any financial services, then you can refer it to the Financial Ombudsman Service (“FOS”).
Further details can be found at http://www.financial-ombudsman.org.uk/ or if you prefer to speak to someone you can call 0300 123 9123 or 0800 023 4567. Neither Motor Codes nor the FOS will charge you for referring a dispute (although you may pay an additional amount for any call to them) and if you are not satisfied with the outcome you can still bring legal proceedings.
In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
Free home wallbox charging unit available on E-TENSE orders (funded by DS and the Electrical Vehicle Homecharge Scheme administered by OLEV).